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“Investing In QA Is The Only Way To Reduce The Cost Of Incidents And Claims”

“Investing in QA is the only way to reduce the cost of incidents and claims”

Argimiro Salvador, our QA Manager with over 30 years of experience, got the first edition of the K-LAGAN QA Workshop off to a great start.

A few days ago, at our headquarters in Barcelona, we held the first edition of the K-LAGAN QA Workshop in which our QA professionals were able to discuss and share their knowledge and experiences in the sector.

Our QA Manager, Argimiro Salvador, was commissioned to streamline the session which covered interesting topics such as the evolution of QA, automation, the main automation tools, as well as the need for companies to have a powerful QA team to reduce the cost of incidents.

Our QA guru sees automation as the main way to ensure test quality and avoid setbacks. “A system based on the SCRUM methodology which enables the distribution of the workflow as well as being able to choose a tool that adapts to the needs of the product to be tested, is the foundation on which to start automating” and he added “automation can be applied at any time during the process, however, it is preferable to do so at the beginning since once everything is already in production, errors are more likely to occur. Automation reduces setbacks, if it is not put in place it is not possible to launch all the tests at the same time, however, it is necessary to combine automation with a good design of the tests, having a clear and well distributed plan for the workflow. As SCRUM consists of dividing the workflow into small parts (sprints) and testing out each one, each team member should be sure which part they will test”.

Although the market has spent years talking about automation, the reality in companies is another matter and manual testing continues to be practiced even in large companies. It involves making a strategic choice: “Companies have to be aware of the importance of having a strong QA department to avoid the expense of incidents. Improving the quality of the product as a result of the issues raised by customers, is equivalent to working reactively and that, in addition to the cost of resolving the incident, also entails some costs regarding the reputation of the product and, therefore, for the company”, explains Argimiro Salvador, who with 30 years of experience, knows the intricacies of many companies.

Implementing QA procedures in the development of a product in all phases of production reduces errors from between 10% and 25% in production environments and in this regard Argimiro highlights that “it is our task as QA experts to convince company managers of the need to invest in quality and automate their business”.

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